{"id":11027,"date":"2023-11-28T12:12:11","date_gmt":"2023-11-28T11:12:11","guid":{"rendered":"https:\/\/staging.hws-gruppe.de\/?page_id=11027"},"modified":"2024-04-15T10:55:40","modified_gmt":"2024-04-15T08:55:40","slug":"user-helpdesk-en","status":"publish","type":"page","link":"https:\/\/staging.hws-gruppe.de\/en\/it-services-en\/user-helpdesk-en\/","title":{"rendered":"User Helpdesk &#8211; English"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11027\" class=\"elementor elementor-11027\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67bae15 elementor-section-height-min-height elementor-hidden-mobile elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"67bae15\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9481b3\" data-id=\"e9481b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8082181 elementor-widget elementor-widget-heading\" data-id=\"8082181\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">HWS HELPDESK: FOR EFFECTIVE EMPLOYEE SUPPORT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18932ae elementor-widget elementor-widget-text-editor\" data-id=\"18932ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Minimize downtime to increase your productivity.<\/p><p>Our User Helpdesk service is designed to make our customers&#8217; IT operations trouble-free and efficient. We assist your end users with technical issues to increase productivity and improve satisfaction. We are proud of our high Net Promoter Score (NPS) of over 85, which reflects our excellent customer satisfaction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e2adfa elementor-hidden-mobile elementor-hidden-tablet\" data-id=\"4e2adfa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4749757 elementor-section-height-min-height elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4749757\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-519e9b4\" data-id=\"519e9b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2970267 elementor-widget elementor-widget-heading\" data-id=\"2970267\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">HWS HELPDESK: FOR EFFECTIVE EMPLOYEE SUPPORT<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1a790 elementor-widget elementor-widget-text-editor\" data-id=\"fb1a790\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Minimize downtime to increase your productivity.<\/p><p>Our User Helpdesk service is designed to make our customers&#8217; IT operations trouble-free and efficient. We assist your end users with technical issues to increase productivity and improve satisfaction. We are proud of our high Net Promoter Score (NPS) of over 85, which reflects our excellent customer satisfaction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ad5d1ef elementor-hidden-mobile\" data-id=\"ad5d1ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca728af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca728af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bcc521a\" data-id=\"bcc521a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-704cd80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"704cd80\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7b74376\" data-id=\"7b74376\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-466a349 elementor-widget elementor-widget-heading\" data-id=\"466a349\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages of the HWS Helpdesk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ceab37e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ceab37e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c2529e9 mobile-blue-background\" data-id=\"c2529e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20d7805 elementor-mobile-position-left elementor-view-default elementor-position-top elementor-widget elementor-widget-icon-box\" data-id=\"20d7805\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/staging.hws-gruppe.de\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"65\" height=\"65\" viewBox=\"0 0 65 65\" fill=\"none\"><g clip-path=\"url(#clip0_1392_465)\"><path d=\"M15.7576 51.797H15.5606C18.0227 50.6333 19.697 48.2091 19.697 45.397C19.697 41.5182 16.447 38.3182 12.5076 38.3182C8.56818 38.3182 5.31818 41.5182 5.31818 45.397C5.31818 48.2091 6.99242 50.6333 9.45455 51.797H9.15909C4.03788 51.797 0 55.7727 0 60.7182V63.5303C0 64.1121 0.393939 64.5 0.984848 64.5H23.8333C24.4242 64.5 24.8182 64.1121 24.8182 63.5303V60.7182C24.8182 55.7727 20.7803 51.797 15.7576 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEfficient troubleshooting\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOur experts solve your IT problems quickly and efficiently to minimize downtime.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b51c48a mobile-blue-background\" data-id=\"b51c48a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da838c9 elementor-mobile-position-left elementor-view-default elementor-position-top elementor-widget elementor-widget-icon-box\" data-id=\"da838c9\" 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class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWith our support, your employees can concentrate on their core tasks.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-99b819e mobile-blue-background\" data-id=\"99b819e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6d9a12 elementor-mobile-position-left elementor-view-default elementor-position-top elementor-widget elementor-widget-icon-box\" data-id=\"d6d9a12\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  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class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEnglish, German, Italian, Klingon - expandable according to customer requirements.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4fdda8d mobile-blue-background\" data-id=\"4fdda8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-73c9283 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73c9283\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2324702\" data-id=\"2324702\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c055952 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c055952\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider 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data-settings=\"{&quot;source&quot;:&quot;external_url&quot;,&quot;source_external_url&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/lottie.host\\\/c257fe86-0f06-4ebf-9caa-4711f6621b87\\\/Z4d3CTtTXm.json&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.19.0 - 07-02-2024 *\/\n.e-lottie__container{display:inline-block;max-width:var(--lottie-container-max-width);width:var(--lottie-container-width);opacity:var(--lottie-container-opacity)}.e-lottie__container:hover{opacity:var(--lottie-container-opacity-hover);transition-duration:var(--lottie-container-transition-duration-hover)}.e-lottie__container svg,.e-lottie__container svg *{transition:none!important}.e-lottie__caption{color:var(--caption-color);margin-top:var(--caption-margin-top);text-align:var(--caption-text-align)}<\/style><div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23703fb elementor-widget elementor-widget-heading\" data-id=\"23703fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HWS HELPDESK - A PROBLEM SOLVER<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d1e884 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3d1e884\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/staging.hws-gruppe.de\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Efficient ticket closing, high quick-close rate<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">High availability rate of the helpdesk (24\/7 on request)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We deliver multichannel support <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Employee skillset above the industry standard<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Proactive support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Monitoring system provides transparency<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">High flexibility, we adapt to your goals<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">2nd level support can be booked at any time<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-dd31a41 e-con-full e-flex e-con e-parent\" data-id=\"dd31a41\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d415f elementor-widget elementor-widget-template\" data-id=\"b4d415f\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11472\" class=\"elementor elementor-11472\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7d2f17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7d2f17\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59be2e4c\" data-id=\"59be2e4c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-292eefe5 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"292eefe5\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:end;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:start;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"230\" height=\"231\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/axa-logo-small.jpg\" class=\"attachment-full size-full wp-image-10109\" alt=\"AXA Kundenreferenz IT Service Partner\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/axa-logo-small.jpg 230w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/axa-logo-small-80x80.jpg 80w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Strategic IT partner of AXA Insurance Germany<\/h3><p class=\"elementor-image-box-description\">As a proud strategic IT partner and developer for AXA Insurance Germany, we bring our industry-specific expertise to every project. Our references speak for our quality and reliability.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20ecd28 gradient-background elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20ecd28\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f3f2c2\" data-id=\"0f3f2c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2fa2b20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fa2b20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b3e3f72\" data-id=\"b3e3f72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34435d5 elementor-widget elementor-widget-heading\" data-id=\"34435d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why User Helpdesk from HWS?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d23c7d elementor-widget elementor-widget-text-editor\" data-id=\"6d23c7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our User Helpdesk service is specifically designed to keep your IT infrastructure running smoothly and minimize technical glitches. Our experts are always ready to help your end users and solve problems quickly.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f3647d5 elementor-hidden-mobile\" data-id=\"f3647d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d63bf83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d63bf83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b7f4723\" data-id=\"b7f4723\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73237a2 elementor-widget elementor-widget-heading\" data-id=\"73237a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reference customer: AXA Insurance\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092a079 elementor-widget elementor-widget-text-editor\" data-id=\"092a079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As one of our most important customers, we support 10,000 internal employees throughout Germany for AXA Versicherung. Our goal is to maximize the company&#8217;s productivity through efficient and always available IT support. The high NPS value is proof of our success in this area and is evidence of the quality of our services.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cd47836\" data-id=\"cd47836\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-826e448 elementor-widget elementor-widget-heading\" data-id=\"826e448\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE HWS HELPDESK: YOUR RELIABLE IT SUPPORT PARTNER<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f55cd elementor-widget elementor-widget-text-editor\" data-id=\"27f55cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In today&#8217;s digital landscape, the value of a reliable IT helpdesk cannot be overemphasized. HWS Helpdesk is at the forefront of meeting all your IT needs. With our unrivaled service and expertise, we ensure that your technology always runs smoothly and your business continues to thrive.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-016d9f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"016d9f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c99da77\" data-id=\"c99da77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b89e74 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"6b89e74\" data-element_type=\"widget\" data-settings=\"{&quot;marker&quot;:&quot;underline&quot;,&quot;highlighted_text&quot;:&quot;copy and paste!&lt;br&gt;&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/staging.hws-gruppe.de\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-animated-headline.min.css\">\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">We rethink for you instead of,<br><\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">copy and paste!<br><\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d08416e elementor-widget elementor-widget-text-editor\" data-id=\"d08416e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We offer you customized solutions that fit your business goals.\u00a0<\/p><p>You need 8&#215;5 support, multichannel: Telephone and ticket system. No problem for us!<\/p><p>24\/7 support with on-call service and increased support at peak times, as you wish.<\/p><p>We will be happy to advise you and work with you to develop a suitable and cost-effective solution.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9dcdac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9dcdac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a25d5e8\" data-id=\"a25d5e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cae85da elementor-widget elementor-widget-template\" data-id=\"cae85da\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11467\" class=\"elementor elementor-11467\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c84be2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8c84be2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92decc2\" data-id=\"92decc2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8fbe3e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fbe3e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-017ba3e\" data-id=\"017ba3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8c8e06 elementor-widget elementor-widget-heading\" data-id=\"b8c8e06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HWS Certificate<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82b96a7 elementor-widget elementor-widget-text-editor\" data-id=\"82b96a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At the HWS Group, certifications are not only practiced on paper. We are proud of our sustainability and our focus on the security of our information structure. That&#8217;s why our customers and employees trust us.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6ee7513 e-grid e-con-boxed e-con e-parent\" data-id=\"6ee7513\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f80a2c elementor-widget elementor-widget-image\" data-id=\"7f80a2c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"185\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/gold-microsoft-partner.jpg\" class=\"attachment-large size-large wp-image-6804\" alt=\"gold-microsoft-partner Zertifikat IT\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/gold-microsoft-partner.jpg 500w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/gold-microsoft-partner-300x111.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11b713 elementor-widget elementor-widget-image\" data-id=\"b11b713\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/07\/Zertifikat-ISO-14001-2015.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"420\" height=\"192\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-14001.jpeg\" class=\"attachment-large size-large wp-image-6805\" alt=\"ISO 14001 LL-C Certification Logo\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-14001.jpeg 420w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-14001-300x137.jpeg 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2be118 elementor-widget elementor-widget-image\" data-id=\"c2be118\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/07\/Certificate-ISOIEC-27001-2013.pdf\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"420\" height=\"192\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-27001.jpeg\" class=\"attachment-large size-large wp-image-6806\" alt=\"ISO 27001 LL-C Certification\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-27001.jpeg 420w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/iso-27001-300x137.jpeg 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c67958e elementor-widget elementor-widget-image\" data-id=\"c67958e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"185\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/07\/cisco-partner.png\" class=\"attachment-large size-large wp-image-7436\" alt=\"cisco Partner\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/07\/cisco-partner.png 500w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/07\/cisco-partner-300x111.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574cf87 elementor-widget elementor-widget-image\" data-id=\"574cf87\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/04\/PartnerBadge-BlackBG.png\" class=\"attachment-large size-large wp-image-9544\" alt=\"AWS Cloud Migration Partner\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/04\/PartnerBadge-BlackBG.png 120w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/04\/PartnerBadge-BlackBG-80x80.png 80w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c3d678 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c3d678\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7254a82\" data-id=\"7254a82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7270d8b elementor-widget elementor-widget-heading\" data-id=\"7270d8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundenstimmen<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb70959 elementor-widget elementor-widget-premium-carousel-widget\" data-id=\"cb70959\" data-element_type=\"widget\" data-widget_type=\"premium-carousel-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div id=\"premium-carousel-wrapper-cb70959\" class=\"premium-carousel-wrapper premium-carousel-hidden carousel-wrapper-cb70959   premium-carousel-dots-below\" data-settings=\"{&quot;vertical&quot;:true,&quot;slidesToScroll&quot;:1,&quot;slidesToShow&quot;:1,&quot;infinite&quot;:true,&quot;speed&quot;:300,&quot;fade&quot;:false,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:5000,&quot;draggable&quot;:true,&quot;touchMove&quot;:true,&quot;rtl&quot;:false,&quot;adaptiveHeight&quot;:true,&quot;variableWidth&quot;:false,&quot;cssEase&quot;:&quot;ease&quot;,&quot;pauseOnHover&quot;:false,&quot;centerMode&quot;:false,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;slidesDesk&quot;:1,&quot;slidesTab&quot;:1,&quot;slidesMob&quot;:1,&quot;animation&quot;:&quot;null&quot;,&quot;tabletBreak&quot;:1025,&quot;mobileBreak&quot;:768,&quot;navigation&quot;:[&quot;&quot;],&quot;carouselNavigation&quot;:&quot;dots&quot;,&quot;templatesNumber&quot;:1}\">\r\n\t\t\t\t\t\t<div class=\"premium-carousel-nav-dot\">\r\n\t\t\t\t\t\t\t\t<i class=\"fas fa-circle\" aria-hidden=\"true\"><\/i>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"premium-carousel-nav-arrow-prev\">\r\n\t\t\t\t\t<a type=\"button\" data-role=\"none\" class=\"ver-carousel-arrow carousel-prev\" aria-label=\"Previous\" role=\"button\">\r\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"24\" viewBox=\"0 0 12 24\" fill=\"none\"><path d=\"M0 6.12878L11.7457 12.2395V0L0 6.12878Z\" fill=\"#233872\"><\/path><path d=\"M0 6.12891L11.7457 12.2396V24.0001L0 17.873V6.12891Z\" fill=\"#EEF8FE\"><\/path><\/svg>\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"premium-carousel-nav-arrow-next\">\r\n\t\t\t\t\t<a type=\"button\" data-role=\"none\" class=\"ver-carousel-arrow carousel-next\" aria-label=\"Next\" role=\"button\">\r\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"24\" viewBox=\"0 0 12 24\" fill=\"none\"><path d=\"M11.7461 6.12878L0.000365943 12.2395V0L11.7461 6.12878Z\" fill=\"#233872\"><\/path><path d=\"M11.7461 6.12891L0.000366211 12.2396V24.0001L11.7461 17.873V6.12891Z\" fill=\"#EEF8FE\"><\/path><\/svg>\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"premium-carousel-cb70959\" class=\"premium-carousel-inner\">\r\n\t\t\t\t\t\t<div class=\"premium-carousel-template item-wrapper\">\r\n\t\t\t\t\t<style>.elementor-11535 .elementor-element.elementor-element-9903cb9 > .elementor-element-populated{padding:0px 0px 0px 0px;}.elementor-11535 .elementor-element.elementor-element-9decd36 img{max-width:240px;}.elementor-11535 .elementor-element.elementor-element-9decd36 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-11535 .elementor-element.elementor-element-9decd36:not( .elementor-widget-image ) .elementor-widget-container{-webkit-mask-image:url( https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/Reviews-Clipping-Mask.svg );-webkit-mask-size:contain;-webkit-mask-position:center center;-webkit-mask-repeat:no-repeat;}.elementor-11535 .elementor-element.elementor-element-9decd36.elementor-widget-image .elementor-widget-container img{-webkit-mask-image:url( https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/Reviews-Clipping-Mask.svg );-webkit-mask-size:contain;-webkit-mask-position:center center;-webkit-mask-repeat:no-repeat;}.elementor-11535 .elementor-element.elementor-element-6c84d5f{text-align:center;}.elementor-11535 .elementor-element.elementor-element-6c84d5f > .elementor-widget-container{margin:0px 0px -15px 0px;}.elementor-11535 .elementor-element.elementor-element-d349544{text-align:center;color:var( --e-global-color-primary );font-family:var( --e-global-typography-e01ea62-font-family ), Sans-serif;font-size:var( --e-global-typography-e01ea62-font-size );font-weight:var( --e-global-typography-e01ea62-font-weight );text-transform:var( --e-global-typography-e01ea62-text-transform );line-height:var( --e-global-typography-e01ea62-line-height );letter-spacing:var( --e-global-typography-e01ea62-letter-spacing );word-spacing:var( --e-global-typography-e01ea62-word-spacing );}@media(max-width:1024px){.elementor-11535 .elementor-element.elementor-element-d349544{font-size:var( --e-global-typography-e01ea62-font-size );line-height:var( --e-global-typography-e01ea62-line-height );letter-spacing:var( --e-global-typography-e01ea62-letter-spacing );word-spacing:var( --e-global-typography-e01ea62-word-spacing );}}@media(max-width:767px){.elementor-11535 .elementor-element.elementor-element-9decd36 img{max-width:240px;}.elementor-11535 .elementor-element.elementor-element-d349544{font-size:var( --e-global-typography-e01ea62-font-size );line-height:var( --e-global-typography-e01ea62-line-height );letter-spacing:var( --e-global-typography-e01ea62-letter-spacing );word-spacing:var( --e-global-typography-e01ea62-word-spacing );}}<\/style>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"11535\" class=\"elementor elementor-11535\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1612d1f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1612d1f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9903cb9\" data-id=\"9903cb9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9decd36 elementor-widget elementor-widget-image\" data-id=\"9decd36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"687\" height=\"1030\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-687x1030.jpeg\" class=\"attachment-large size-large wp-image-8587\" alt=\"Helpdesk Mitarbeiterinnen\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-687x1030.jpeg 687w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-200x300.jpeg 200w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-768x1152.jpeg 768w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-1024x1536.jpeg 1024w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455-1366x2048.jpeg 1366w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/03\/AdobeStock_604926455.jpeg 1707w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c84d5f elementor-widget elementor-widget-text-editor\" data-id=\"6c84d5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Helpdesk Service AXA Konzern AG<\/strong><\/p><p>Since we started working with the HWS Group, our helpdesk has become much more transparent. We can now see exactly how many tickets have been raised and how quickly they have been resolved.<\/p><p>Thanks to the smart resource planning of the HWS IT helpdesk, 98 out of 100 incoming tickets or calls are processed and resolved immediately.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d349544 elementor-widget elementor-widget-text-editor\" data-id=\"d349544\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Torsten M\u00f6ller<br \/>Head of Workplace Support AXA Konzern AG<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ff14db elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3ff14db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf5ccfb\" data-id=\"cf5ccfb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be1cd09 elementor-widget elementor-widget-template\" data-id=\"be1cd09\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11220\" class=\"elementor elementor-11220\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bd72f9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bd72f9a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-124cac61\" data-id=\"124cac61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37c332eb e-con-full e-flex e-con e-parent\" data-id=\"37c332eb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f106c11 e-con-full e-flex e-con e-child\" data-id=\"f106c11\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:96,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74274202 elementor-widget elementor-widget-heading\" data-id=\"74274202\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b50ac0 elementor-widget elementor-widget-text-editor\" data-id=\"25b50ac0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Do you have any questions about our products and services? Contact us via our form. We offer a wide range of IT services, IT consulting and Software development. Your concerns are important to us and we look forward to hearing from you. Simply contact us for an initial consultation or if you have any questions about our services.<\/p><p>Please use our <a href=\"https:\/\/jobs.hws-gruppe.de\/eng\">careers portal<\/a> to enquire about vacancies or internships.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bf4181a e-con-full e-flex e-con e-child\" data-id=\"1bf4181a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14a8a248 elementor-widget elementor-widget-html\" data-id=\"14a8a248\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    region: \"eu1\",\n    portalId: \"25785701\",\n    formId: \"67326642-6807-4a55-9a4b-b485c2a9d48e\"\n  });\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d4058c1 elementor-hidden-mobile gradient-background elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d4058c1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-942dca9\" data-id=\"942dca9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afc4ddd elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"afc4ddd\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"39\" viewBox=\"0 0 22 39\" fill=\"none\"><path d=\"M17.5801 16.4486L14.0531 27.7348H7.20919L3.68226 16.4486C2.67654 13.2303 3.31529 9.72341 5.39107 7.06639L9.8222 1.39457C10.2332 0.868477 11.0291 0.868477 11.4401 1.39457L15.8712 7.06639C17.947 9.72341 18.5857 13.2303 17.5801 16.4486Z\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M7.20996 32.8672C7.20996 36.2892 10.6319 38.0001 10.6319 38.0001C10.6319 38.0001 14.0539 36.2892 14.0539 32.8672\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M4.64237 20.0352C-1.34607 24.3126 2.0759 31.1565 2.0759 31.1565L7.20885 27.7346\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M17.3565 20.0352C23.345 24.3126 19.923 31.1565 19.923 31.1565L14.79 27.7346\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M10.6319 17.468C8.74197 17.468 7.20996 15.9359 7.20996 14.046C7.20996 12.1561 8.74197 10.624 10.6319 10.624C12.5219 10.624 14.0539 12.1561 14.0539 14.046C14.0539 15.9359 12.5219 17.468 10.6319 17.468Z\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a097dd3 elementor-widget elementor-widget-counter\" data-id=\"a097dd3\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-counter{display:flex;justify-content:center;align-items:stretch;flex-direction:column-reverse}.elementor-counter .elementor-counter-number{flex-grow:var(--counter-number-grow,0)}.elementor-counter .elementor-counter-number-wrapper{flex:1;display:flex;font-size:69px;font-weight:600;line-height:1;text-align:center}.elementor-counter .elementor-counter-number-prefix{text-align:end;flex-grow:var(--counter-prefix-grow,1);white-space:pre-wrap}.elementor-counter .elementor-counter-number-suffix{text-align:start;flex-grow:var(--counter-suffix-grow,1);white-space:pre-wrap}.elementor-counter .elementor-counter-title{flex:1;display:flex;justify-content:center;align-items:center;margin:0;padding:0;font-size:19px;font-weight:400;line-height:2.5}<\/style>\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Quick Close Rate<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"1600\" data-to-value=\"97\" data-from-value=\"\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1f828a2\" data-id=\"1f828a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63d025b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"63d025b\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"42\" height=\"33\" viewBox=\"0 0 42 33\" fill=\"none\"><path d=\"M1.16113 31.6592V29.8557C1.16113 22.8835 6.81322 17.2314 13.7854 17.2314C20.7576 17.2314 26.4097 22.8835 26.4097 29.8557V31.6592\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><path d=\"M22.8037 20.8386C22.8037 15.8585 26.841 11.8213 31.821 11.8213C36.8011 11.8213 40.8384 15.8585 40.8384 20.8386V21.7404\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><path d=\"M13.7852 17.2314C17.7692 17.2314 20.999 14.0016 20.999 10.0176C20.999 6.03347 17.7692 2.80371 13.7852 2.80371C9.80105 2.80371 6.57129 6.03347 6.57129 10.0176C6.57129 14.0016 9.80105 17.2314 13.7852 17.2314Z\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M31.8196 11.8208C34.8077 11.8208 37.23 9.39847 37.23 6.4104C37.23 3.42233 34.8077 1 31.8196 1C28.8314 1 26.4092 3.42233 26.4092 6.4104C26.4092 9.39847 28.8314 11.8208 31.8196 11.8208Z\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4fb9f1 elementor-widget elementor-widget-counter\" data-id=\"f4fb9f1\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">AVAILABILITY<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"1600\" data-to-value=\"99\" data-from-value=\"\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-284e217\" data-id=\"284e217\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ba4050 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5ba4050\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"46\" height=\"25\" viewBox=\"0 0 46 25\" fill=\"none\"><path d=\"M1.21094 7.57143V1.98571C1.21094 1.44132 1.79627 1 2.51831 1H43.4825C44.2046 1 44.7899 1.44132 44.7899 1.98571V7.57143V23.0143C44.7899 23.5587 44.2046 24 43.4825 24H2.51831C1.79627 24 1.21094 23.5587 1.21094 23.0143V7.57143ZM1.21094 7.57143H31.7162\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M38.8271 6.93506V4.25684H41.5054V6.93506H38.8271Z\" fill=\"white\" stroke=\"white\" stroke-width=\"1.5\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbdbcb elementor-widget elementor-widget-counter\" data-id=\"2cbdbcb\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Tickets<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"1800\" data-to-value=\"160000\" data-from-value=\"0\" data-delimiter=\".\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-45610c6\" data-id=\"45610c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aaa9c38 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aaa9c38\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Capa_1\" data-name=\"Capa 1\" viewBox=\"0 0 447.7 476\"><defs><style>      .cls-1 {        fill: 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d=\"M386.7,181v-18.3c0-43.8-15.5-84.5-43.6-114.7C314.3,17,274.7,0,231.5,0h-15.1c-43.2,0-82.8,17-111.6,48-28.1,30.2-43.6,70.9-43.6,114.7v18.3C27.1,183.3,0,211.7,0,246.4v28.6c0,36.1,29.4,65.5,65.5,65.5h36.9c6.6,0,12-5.4,12-12v-135.7c0-6.6-5.4-12-12-12h-17.2v-18.1c0-79.1,56.4-138.7,131.1-138.7h15.1c74.8,0,131.1,59.6,131.1,138.7v18.1h-17.2c-6.6,0-12,5.4-12,12v135.6c0,6.6,5.4,12,12,12h16.8c-4.9,62.6-48,77.1-68,80.4-5.5-16.9-21.4-29.1-40.1-29.1h-30c-23.2,0-42.1,18.9-42.1,42.1s18.9,42.2,42.1,42.2h30.1c19.4,0,35.7-13.2,40.6-31,9.8-1.4,25.3-4.9,40.7-13.9,21.7-12.7,47.4-38.6,50.8-90.8,34.3-2.1,61.5-30.6,61.5-65.4v-28.6c.1-34.6-26.9-63.1-61-65.3ZM90.6,316.4h-24.9c-22.9,0-41.5-18.6-41.5-41.5v-28.6c0-22.9,18.6-41.5,41.5-41.5h24.9v111.6ZM254.1,452h-30.1c-10,0-18.1-8.1-18.1-18.1s8.1-18.1,18.1-18.1h30.1c10,0,18.1,8.1,18.1,18.1s-8.1,18.1-18.1,18.1ZM423.8,274.9c0,22.9-18.6,41.5-41.5,41.5h-24.9v-111.6h24.9c22.9,0,41.5,18.6,41.5,41.5v28.6Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a470c29 elementor-widget elementor-widget-counter\" data-id=\"a470c29\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">NPS-Score<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"1800\" data-to-value=\"85\" data-from-value=\"0\" data-delimiter=\".\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e198ba0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e198ba0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a75563\" data-id=\"1a75563\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa756e0 elementor-widget elementor-widget-heading\" data-id=\"fa756e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HWS Helpdesk - Your guide through the IT world\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c4bff5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c4bff5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d93fe8d\" data-id=\"d93fe8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ec3777 elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"2ec3777\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Efficient IT support can make the difference between productivity and downtime. HWS Helpdesk is just that &#8211; a reliable partner that ensures your IT needs are resolved quickly and efficiently. With a high NPS score of over 85, we pride ourselves on our ability to deliver customer satisfaction at the highest level.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4125956\" data-id=\"4125956\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c64826 elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"5c64826\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Whether you need multilingual support or want round-the-clock assistance, the HWS Helpdesk is ready to meet your needs.<\/span><\/p><p><span style=\"font-weight: 400;\">We&#8217;re more than just IT support &#8211; we&#8217;re your IT partner, helping you focus on what you do best &#8211; your business.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1625001 elementor-hidden-desktop elementor-hidden-tablet premium-unfold-btn-inside elementor-widget elementor-widget-premium-unfold-addon\" data-id=\"1625001\" data-element_type=\"widget\" data-settings=\"{&quot;premium_unfold_button_fold_text&quot;:&quot;Read more&quot;,&quot;premium_unfold_button_unfold_text&quot;:&quot;Read less&quot;,&quot;premium_unfold_fold_height_select&quot;:&quot;pixel&quot;,&quot;premium_unfold_fold_height_pix_mobile&quot;:240,&quot;premium_unfold_fold_height_pix&quot;:100,&quot;premium_unfold_fold_height_pix_tablet&quot;:100,&quot;premium_unfold_fold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_fold_easing&quot;:&quot;swing&quot;,&quot;premium_unfold_unfold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_unfold_easing&quot;:&quot;swing&quot;}\" data-widget_type=\"premium-unfold-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div class='premium-unfold-container'>\r\n\t\t\t<div class='premium-unfold-folder'>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"premium-unfold-content-1625001\" class=\"premium-unfold-content toggled\">\r\n\t\t\t\t\t<div class=\"premium-unfold-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Efficient IT support can make the difference between productivity and downtime. HWS Helpdesk is just that &#8211; a reliable partner that ensures your IT needs are resolved quickly and efficiently. With a high NPS score of over 85, we pride ourselves on our ability to deliver customer satisfaction at the highest level. Whether you need multilingual support or want round-the-clock assistance, the HWS Helpdesk is ready to meet your needs.<\/span><\/p><p><span style=\"font-weight: 400;\">We&#8217;re more than just IT support &#8211; we&#8217;re your IT partner, helping you focus on what you do best &#8211; your business.<\/span><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"premium-unfold-gradient-1625001\" class=\"premium-unfold-gradient toggled\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<a class=\"premium-button premium-btn-sm\" href=\"javascript:;\" aria-label=\"Read more\">\r\n\t\t\t\t\t<span class=\"premium-unfold-button-text\"><\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6920dc4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6920dc4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-158d28d\" data-id=\"158d28d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c842fc elementor-widget elementor-widget-heading\" data-id=\"9c842fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HWS Helpdesk - 8x5; 16x6; 24x7 support for your business<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78ee85e elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"78ee85e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Globalization has changed the requirements for IT support services. It is now more important than ever to have an IT helpdesk that is available on demand around the clock. HWS Helpdesk provides just that &#8211; we are here to ensure that your IT needs are met at any time of the day or night. With our multilingual support, we can communicate in a variety of languages to meet the IT needs of your global business operations. With HWS Helpdesk, you can rest assured that your business is always in good hands and your employees can do what they are paid to do. Because we take care of IT!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dca69d elementor-hidden-desktop elementor-hidden-tablet premium-unfold-btn-inside elementor-widget elementor-widget-premium-unfold-addon\" data-id=\"0dca69d\" data-element_type=\"widget\" data-settings=\"{&quot;premium_unfold_button_fold_text&quot;:&quot;Read more&quot;,&quot;premium_unfold_button_unfold_text&quot;:&quot;Read less&quot;,&quot;premium_unfold_fold_height_select&quot;:&quot;pixel&quot;,&quot;premium_unfold_fold_height_pix_mobile&quot;:240,&quot;premium_unfold_fold_height_pix&quot;:100,&quot;premium_unfold_fold_height_pix_tablet&quot;:100,&quot;premium_unfold_fold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_fold_easing&quot;:&quot;swing&quot;,&quot;premium_unfold_unfold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_unfold_easing&quot;:&quot;swing&quot;}\" data-widget_type=\"premium-unfold-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div class='premium-unfold-container'>\r\n\t\t\t<div class='premium-unfold-folder'>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"premium-unfold-content-0dca69d\" class=\"premium-unfold-content toggled\">\r\n\t\t\t\t\t<div class=\"premium-unfold-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Globalization has changed the requirements for IT support services. It is now more important than ever to have an IT helpdesk that is available on demand around the clock. HWS Helpdesk provides just that &#8211; we are here to ensure that your IT needs are met at any time of the day or night. With our multilingual support, we can communicate in a variety of languages to meet the IT needs of your global business operations. With HWS Helpdesk, you can rest assured that your business is always in good hands and your employees can do what they are paid to do. Because we take care of IT!<\/span><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"premium-unfold-gradient-0dca69d\" class=\"premium-unfold-gradient toggled\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<a class=\"premium-button premium-btn-sm\" href=\"javascript:;\" aria-label=\"Read more\">\r\n\t\t\t\t\t<span class=\"premium-unfold-button-text\"><\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4d7c047\" data-id=\"4d7c047\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0609948 elementor-widget elementor-widget-heading\" data-id=\"0609948\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer satisfaction comes first\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9db1dc elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"a9db1dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At HWS Helpdesk, we put customer satisfaction above all else. We believe that the true measure of our performance is customer satisfaction. For this reason, we have established customer satisfaction as the most important service level agreement (SLA) in our processes. Our goal is not only to meet expectations, but to exceed them in order to provide the best IT support in the industry.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e82e1 elementor-hidden-desktop elementor-hidden-tablet premium-unfold-btn-inside elementor-widget elementor-widget-premium-unfold-addon\" data-id=\"a3e82e1\" data-element_type=\"widget\" data-settings=\"{&quot;premium_unfold_button_fold_text&quot;:&quot;Read more&quot;,&quot;premium_unfold_button_unfold_text&quot;:&quot;Read less&quot;,&quot;premium_unfold_fold_height_select&quot;:&quot;pixel&quot;,&quot;premium_unfold_fold_height_pix_mobile&quot;:240,&quot;premium_unfold_fold_height_pix&quot;:100,&quot;premium_unfold_fold_height_pix_tablet&quot;:100,&quot;premium_unfold_fold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_fold_easing&quot;:&quot;swing&quot;,&quot;premium_unfold_unfold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_unfold_easing&quot;:&quot;swing&quot;}\" data-widget_type=\"premium-unfold-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div class='premium-unfold-container'>\r\n\t\t\t<div class='premium-unfold-folder'>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"premium-unfold-content-a3e82e1\" class=\"premium-unfold-content toggled\">\r\n\t\t\t\t\t<div class=\"premium-unfold-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At HWS Helpdesk, we put customer satisfaction above all else. We believe that the true measure of our performance is customer satisfaction. For this reason, we have established customer satisfaction as the most important service level agreement (SLA) in our processes. Our goal is not only to meet expectations, but to exceed them in order to provide the best IT support in the industry.<\/span><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"premium-unfold-gradient-a3e82e1\" class=\"premium-unfold-gradient toggled\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<a class=\"premium-button premium-btn-sm\" href=\"javascript:;\" aria-label=\"Read more\">\r\n\t\t\t\t\t<span class=\"premium-unfold-button-text\"><\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-794d4d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"794d4d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d16841f\" data-id=\"d16841f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-360b133 elementor-widget elementor-widget-heading\" data-id=\"360b133\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stay up to date with live data<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a5267f elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"1a5267f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We understand the importance of real-time information in running an efficient helpdesk. Therefore, we have established live data dashboards that provide a transparent and informative window into the ongoing operations of our help desk service. These dashboards minimize micromanagement and provide a comprehensive view of all IT support requests and services to monitor and improve helpdesk performance and productivity.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3633183 elementor-hidden-desktop elementor-hidden-tablet premium-unfold-btn-inside elementor-widget elementor-widget-premium-unfold-addon\" data-id=\"3633183\" data-element_type=\"widget\" data-settings=\"{&quot;premium_unfold_button_fold_text&quot;:&quot;Read more&quot;,&quot;premium_unfold_button_unfold_text&quot;:&quot;Read less&quot;,&quot;premium_unfold_fold_height_select&quot;:&quot;pixel&quot;,&quot;premium_unfold_fold_height_pix_mobile&quot;:240,&quot;premium_unfold_fold_height_pix&quot;:100,&quot;premium_unfold_fold_height_pix_tablet&quot;:100,&quot;premium_unfold_fold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_fold_easing&quot;:&quot;swing&quot;,&quot;premium_unfold_unfold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_unfold_easing&quot;:&quot;swing&quot;}\" data-widget_type=\"premium-unfold-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div class='premium-unfold-container'>\r\n\t\t\t<div class='premium-unfold-folder'>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"premium-unfold-content-3633183\" class=\"premium-unfold-content toggled\">\r\n\t\t\t\t\t<div class=\"premium-unfold-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We understand the importance of real-time information in running an efficient helpdesk. Therefore, we have established live data dashboards that provide a transparent and informative window into the ongoing operations of our help desk service. These dashboards minimize micromanagement and provide a comprehensive view of all IT support requests and services to monitor and improve helpdesk performance and productivity.<\/span><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"premium-unfold-gradient-3633183\" class=\"premium-unfold-gradient toggled\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<a class=\"premium-button premium-btn-sm\" href=\"javascript:;\" aria-label=\"Read more\">\r\n\t\t\t\t\t<span class=\"premium-unfold-button-text\"><\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0e3a8a4\" data-id=\"0e3a8a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5799b9 elementor-widget elementor-widget-heading\" data-id=\"f5799b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automation for maximum efficiency\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-193e79c elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"193e79c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">HWS Helpdesk relies on automation to ensure smooth and efficient service. We use advanced automation techniques to optimize work processes and ensure efficient resolution of IT issues. By<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">automating routine tasks, our IT specialists can spend more time on complex tasks while ensuring the best customer satisfaction. With HWS Helpdesk, you get IT support that is constantly evolving and strives to provide you with the best service.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf405c elementor-hidden-desktop elementor-hidden-tablet premium-unfold-btn-inside elementor-widget elementor-widget-premium-unfold-addon\" data-id=\"0bf405c\" data-element_type=\"widget\" data-settings=\"{&quot;premium_unfold_button_fold_text&quot;:&quot;Read more&quot;,&quot;premium_unfold_button_unfold_text&quot;:&quot;Read less&quot;,&quot;premium_unfold_fold_height_select&quot;:&quot;pixel&quot;,&quot;premium_unfold_fold_height_pix_mobile&quot;:240,&quot;premium_unfold_fold_height_pix&quot;:100,&quot;premium_unfold_fold_height_pix_tablet&quot;:100,&quot;premium_unfold_fold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_fold_easing&quot;:&quot;swing&quot;,&quot;premium_unfold_unfold_dur_select&quot;:&quot;fast&quot;,&quot;premium_unfold_unfold_easing&quot;:&quot;swing&quot;}\" data-widget_type=\"premium-unfold-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t<div class='premium-unfold-container'>\r\n\t\t\t<div class='premium-unfold-folder'>\r\n\t\t\t\t\r\n\t\t\t\t<div id=\"premium-unfold-content-0bf405c\" class=\"premium-unfold-content toggled\">\r\n\t\t\t\t\t<div class=\"premium-unfold-content-wrap\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">HWS Helpdesk relies on automation to ensure smooth and efficient service. We use advanced automation techniques to optimize work processes and ensure efficient resolution of IT issues. By<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><p><span style=\"font-weight: 400;\">automating routine tasks, our IT specialists can spend more time on complex tasks while ensuring the best customer satisfaction. With HWS Helpdesk, you get IT support that is constantly evolving and strives to provide you with the best service.<\/span><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"premium-unfold-gradient-0bf405c\" class=\"premium-unfold-gradient toggled\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<a class=\"premium-button premium-btn-sm\" href=\"javascript:;\" aria-label=\"Read more\">\r\n\t\t\t\t\t<span class=\"premium-unfold-button-text\"><\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-81d40e9 e-flex e-con-boxed e-con e-child\" data-id=\"81d40e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d3212a e-grid e-con-boxed e-con e-child\" data-id=\"8d3212a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-ra-element-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/staging.hws-gruppe.de\\\/die-vorteile-der-aws-cloud-fuer-unternehmen\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" target=\"_self\" onClick=\"window.open(&#039;https:\/\/staging.hws-gruppe.de\/die-vorteile-der-aws-cloud-fuer-unternehmen\/&#039;, &#039;_self&#039;)\" class=\"elementor-element elementor-element-1297a83 elementor-widget elementor-widget-image\" data-id=\"1297a83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hws-gruppe.de\/1st-level-support\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"455\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2024\/02\/Helpdesk_Mitarbeiterin_liefert_erstklassigen_1st_level_support.jpg\" class=\"attachment-large size-large wp-image-14645\" alt=\"Helpdesk Mitarbeiterin liefert erstklassigen 1st level support, Dame sitzt mit Headset vor Laptop und f\u00fchrt Telefonat\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2024\/02\/Helpdesk_Mitarbeiterin_liefert_erstklassigen_1st_level_support.jpg 880w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2024\/02\/Helpdesk_Mitarbeiterin_liefert_erstklassigen_1st_level_support-300x170.jpg 300w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2024\/02\/Helpdesk_Mitarbeiterin_liefert_erstklassigen_1st_level_support-768x436.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80a1a63 elementor-widget elementor-widget-text-editor\" data-id=\"80a1a63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>This blog text may also be of interest to you!<\/h3><p>What should companies look out for when choosing a 1st level support partner? This blog article answers this question and takes a closer look at the topic of user helpdesks.<\/p><p><a href=\"https:\/\/hws-gruppe.de\/en\/first-level-support\/\">Read the article now!<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87bc97e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87bc97e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-add3018\" data-id=\"add3018\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cba305c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cba305c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-db553d7\" data-id=\"db553d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7aa5e6d elementor-widget elementor-widget-heading\" data-id=\"7aa5e6d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CUSTOMER REFERENCES<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6100b98 elementor-widget elementor-widget-shortcode\" data-id=\"6100b98\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10550\" class=\"elementor elementor-10550\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-536006fb elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"536006fb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-705ad0d8\" data-id=\"705ad0d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12a64f06 elementor-widget elementor-widget-image\" data-id=\"12a64f06\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"28\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/logo-AXA.svg\" class=\"attachment-large size-large wp-image-6798\" alt=\"AXA Versicherung IT Partner der HWS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6de59c elementor-widget elementor-widget-image\" data-id=\"1d6de59c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"283\" height=\"90\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/logo-Rehau.svg\" class=\"attachment-large size-large wp-image-6801\" alt=\"Rehau IT Service Partner der HWS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2c7f672e\" data-id=\"2c7f672e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ed6522e elementor-widget elementor-widget-image\" data-id=\"1ed6522e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"779\" height=\"768\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/02\/logo-Datev.svg\" class=\"attachment-large size-large wp-image-6799\" alt=\"Datev IT Partner der HWS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7899b4dc elementor-widget elementor-widget-image\" data-id=\"7899b4dc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"128\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/Siemens_Healthineers_logo.svg.png\" class=\"attachment-large size-large wp-image-10367\" alt=\"Siemens Healthineers IT Service Partner\" srcset=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/Siemens_Healthineers_logo.svg.png 512w, https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/Siemens_Healthineers_logo.svg-300x75.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7994f75a\" data-id=\"7994f75a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fddcda0 elementor-widget elementor-widget-image\" data-id=\"2fddcda0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2024\/02\/semikron-partnerlogo.svg\" class=\"attachment-large size-large wp-image-14349\" alt=\"Semikron IT Service Partner der HWS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ba837 elementor-widget elementor-widget-image\" data-id=\"f9ba837\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.hws-gruppe.de\/wp-content\/uploads\/2023\/11\/csm_waschbaer_logo_wabe-weiss_4c_2018_fd888271af.png\" title=\"csm_waschbaer_logo_wabe-weiss_4c_2018_fd888271af\" alt=\"Waschbaer Service Partner IT\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d1546a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4d1546a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b127b49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b127b49\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a705cb4\" data-id=\"a705cb4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82c4af2 elementor-widget elementor-widget-heading\" data-id=\"82c4af2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-weight: var( --e-global-typography-secondary-font-weight ); text-transform: var( --e-global-typography-secondary-text-transform );\">HWS KNOWLEGE ABOUT THE HELPDESK:<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e361bf8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e361bf8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-11c496e\" data-id=\"11c496e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c94f3b elementor-widget elementor-widget-heading\" data-id=\"2c94f3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-3e5d36a-font-family ), Sans-serif; font-size: var( --e-global-typography-3e5d36a-font-size ); font-weight: var( --e-global-typography-3e5d36a-font-weight ); letter-spacing: var( --e-global-typography-3e5d36a-letter-spacing ); text-transform: var( --e-global-typography-3e5d36a-text-transform ); word-spacing: var( --e-global-typography-3e5d36a-word-spacing );\">WHAT IS A HELPDESK AND WHAT DOES IT INVOLVE?<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac8cf4 elementor-widget elementor-widget-text-editor\" data-id=\"9ac8cf4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A helpdesk is a central point of contact for customers to get support, help and solutions to technical problems or questions. It typically covers a wide range of services, including troubleshooting, technical advice, installation, configuration and more.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5ee217d\" data-id=\"5ee217d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f725bd elementor-widget elementor-widget-heading\" data-id=\"2f725bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WHAT IS THE DIFFERENCE BETWEEN A HELPDESK AND 1ST LEVEL SUPPORT?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bcf1fd elementor-widget elementor-widget-text-editor\" data-id=\"9bcf1fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The helpdesk is a general term for the service area that can offer different levels of support. 1st level support is the first level of the helpdesk, providing basic problem solving and support. It is often the first point of contact for customers and deals with simple queries and problems. Further levels would be 2nd level support for more specific queries and 3rd level support for very complex tasks. As an IT partner, we can also offer you 2nd and 3rd level support on request.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-17f4a94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17f4a94\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0e669b0\" data-id=\"0e669b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a15c137 elementor-widget elementor-widget-heading\" data-id=\"a15c137\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WHAT TYPES OF REQUESTS ARE PROCESSED BY 1ST LEVEL SUPPORT?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4031abd elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"4031abd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>1st Level Support deals with a wide range of requests, including technical problems, questions about product functionality, instructions on how to use software or hardware, password resets and basic troubleshooting.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-87fba6c\" data-id=\"87fba6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53b4f52 elementor-widget elementor-widget-heading\" data-id=\"53b4f52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WIE FUNKTIONIERT DIE KOMMUNIKATION MIT DEM 1ST LEVEL SUPPORT?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243727e elementor-widget elementor-widget-text-editor\" data-id=\"243727e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Communication with 1st level support can take place via various channels; multichannel support is important to ensure availability. If a user is locked out of their email account, support can be provided by telephone. Recommended channels would be telephone, email, ticket system or live chat. Customers can choose between the communication channels according to their preference.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-73d1c80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73d1c80\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b3cc43c\" data-id=\"b3cc43c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30f57de elementor-widget elementor-widget-heading\" data-id=\"30f57de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HOW CAN I ENSURE THAT MY COMPANY BENEFITS FROM 1ST LEVEL SUPPORT?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472bef8 elementor-widget elementor-widget-text-editor\" data-id=\"472bef8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To ensure that your company benefits from effective 1st level support, it is important to define clear processes and guidelines for handling customer inquiries. Regular monitoring enables success to be monitored.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b0acf78\" data-id=\"b0acf78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44f8896 elementor-widget elementor-widget-heading\" data-id=\"44f8896\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span style=\"color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-3e5d36a-font-family ), Sans-serif; font-size: var( --e-global-typography-3e5d36a-font-size ); font-weight: var( --e-global-typography-3e5d36a-font-weight ); letter-spacing: var( --e-global-typography-3e5d36a-letter-spacing ); text-transform: var( --e-global-typography-3e5d36a-text-transform ); word-spacing: var( --e-global-typography-3e5d36a-word-spacing );\">YOUR COMPANY OFFERS CUSTOMIZED SOLUTIONS FOR THE HELPDESK?<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-245915a elementor-widget elementor-widget-text-editor\" data-id=\"245915a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yes, we offer customized solutions for 1st level support that are specifically tailored to the requirements and needs of your company. So you get exactly the support you want and benefit from cost efficiency. <a href=\"https:\/\/www.hws-gruppe.de\/en\/contact\/\">Contact us<\/a> to find out more about our helpdesk.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6fc1921 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fc1921\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-88c4a58\" data-id=\"88c4a58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0960e7d elementor-widget elementor-widget-heading\" data-id=\"0960e7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HOW CAN I IMPLEMENT 1ST LEVEL SUPPORT FOR MY COMPANY?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ca98f elementor-widget elementor-widget-text-editor\" data-id=\"f9ca98f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The implementation of 1st level support for your company can vary depending on its size and needs. As a rule, this includes selecting suitable support staff, setting up communication channels, implementing a ticket system and defining service level agreements for response times. Our experts will be happy to assist you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff913c1\" data-id=\"ff913c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b9fde7 elementor-align-left elementor-widget elementor-widget-lottie\" data-id=\"3b9fde7\" data-element_type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;external_url&quot;,&quot;source_external_url&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/lottie.host\\\/ecdac258-df58-4e2e-93f0-917c317a8649\\\/LdJD7Dc4xu.json&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.6,&quot;sizes&quot;:[]},&quot;loop&quot;:&quot;yes&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f1b0a26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1b0a26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d38a183\" data-id=\"d38a183\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae5c171 elementor-widget elementor-widget-heading\" data-id=\"ae5c171\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is 1st level support available around the clock?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2846f4a elementor-widget elementor-widget-text-editor\" data-id=\"2846f4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The availability of 1st level support may vary depending on the terms of your service contract. We offer flexible support options, including 24\/7 support, to ensure your customers can get the help they need whenever they need it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-97ee2a2\" data-id=\"97ee2a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64ec55b elementor-widget elementor-widget-heading\" data-id=\"64ec55b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What experience do you have in helpdesk and 1st level support?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-298c11b elementor-widget elementor-widget-text-editor\" data-id=\"298c11b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our company has extensive experience in helpdesk and 1st level support. For over 20 years we have been working with well-known major customers across all industries.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-89f6cd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89f6cd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-373bafd\" data-id=\"373bafd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61554db elementor-widget elementor-widget-heading\" data-id=\"61554db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">I AM INTERESTED IN 2ND OR 3RD LEVEL SUPPORT, WHAT DO YOU OFFER HERE?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dab4cb elementor-widget elementor-widget-text-editor\" data-id=\"0dab4cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In addition to 1st level support, our company also offers 2nd and 3rd level support. 2nd level support includes more advanced technical support for more complex problems that cannot be solved by 1st level support. 3rd level support is the highest level of support and includes specialized experts for more in-depth technical challenges as well as collaboration with product development teams. <a href=\"https:\/\/www.hws-gruppe.de\/en\/contact\/\">Contact us<\/a> to find out more about our 2nd and 3rd level support services and how they can help your business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3eb36aa\" data-id=\"3eb36aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5618eec elementor-widget elementor-widget-heading\" data-id=\"5618eec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Does the initial consultation cost anything?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a20aac elementor-widget elementor-widget-text-editor\" data-id=\"0a20aac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The first appointment is always free of charge. You will already benefit from our experience during this appointment. It is important to us to give you the opportunity to get to know us and find out how we can help you without incurring any costs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HWS HELPDESK: FOR EFFECTIVE EMPLOYEE SUPPORT Minimize downtime to increase your productivity. Our User Helpdesk service is designed to make our customers&#8217; IT operations trouble-free and efficient. We assist your end users with technical issues to increase productivity and improve satisfaction. We are proud of our high Net Promoter Score (NPS) of over 85, which [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":7398,"parent":10981,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Helpdesk | HWS Gruppe<\/title>\n<meta name=\"description\" content=\"Our User Helpdesk service is designed to ensure that our customers&#039; IT operations run smoothly and efficiently. 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