Increased employee satisfaction
Customer satisfaction starts with employee satisfaction. Employee satisfaction might shrink with a simple IT problem – such as password recovery – but also when they face complex technical and operational IT issues. We help you increase your employee satisfaction by providing simple and effcient solutions to get them quickly back to their real jobs.
IT is time – and time is money. An IT and/or access failure means a loss of revenue for your company since your employee – or even entire teams – cannot work productively any longer or only to a limited extent. That’s why you need fast and comprehensive support to get your systems up and running again as quickly as possible. Through an external service desk, who supports you at various levels, you have access at all times to the expertise you need. Make sure you can keep your workflow stable without having to train additional staff of your own.
Managed service frees your staff
Imagine your IT fails – and you do not know why. Today, particularly large companies have a variety of IT landscapes and applications in use. The search for causes is tedious and timeconsuming due to different contact persons at the individual vendors. We offer you a single point of contact for IT incidents. That means we take care of rapid cause identification and communication with the deployed providers. This frees up your staff to focus on your business, while we take care of troubleshooting.