IT Administrator (m/f) second-level support in the field of SaaS

published: 26.09.2017 // place of work: Neustadt an der Aisch

The HWS Projekt-Engineering GmbH is an innovative, independently working company of the HWS Group and provides comprehensive IT and Engineering solutions for his customer. Since 2005 we support our considerable customers by long-term projects with more than 140 employees. Our focuses are information technology, telecommunication, automation and drives and some adjoining areas.

Currently we are looking for an IT Administrator (m/f) for the second-level support in the field of SaaS for our team in Neustadt an der Aisch starting at the earliest possible entry date.

Key Responsibilities:

  • Providing guided but technically self-contained global second-level support for SaaS tools and platforms
  • Ensuring SLA fulfillment
  • Direct interaction with end users to provide quality support
  • Tracking of issues and maintenance of knowledge base articles
  • Working closely together with application owners to support and help building automation processes
  • Collaboration with third-level support

Your profile:

  • Successfully completed IT training or similar
  • Previous experience with technical first- or second-level user support
  • Experience in Dropbox and Smartsheet usage is a plus
  • Proficient communication as well as good organizational and analytical skills
  • Fluent english skills both spoken and written, german as a plus


We kindly invite you to send your letter of application (motivation letter, CV, certificates), your desired salary and start date with
reference nr. 11-IN-2978_2 to our email-address (see it by clicking at the blue box above).


HWS Projekt-Engineering GmbH
Südwestpark 60
90449 Nuremberg

Tel. +49 (911) 217 71-0
Fax +49 (911) 217 71-777.


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